Shipping & Delivery Policy

1. Introduction

At Shiv World Travel, we aim to provide a seamless and efficient experience when delivering our services to you. This Shipping & Delivery Policy outlines how we handle shipping and delivery of products and services offered through our website [website URL].

2. Order Processing

• Order Confirmation: Upon placing your order, you will receive an email confirmation with details of your purchase. Please review the details carefully and contact us immediately if there are any discrepancies.
• Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays) after your payment has been successfully verified.
• Delays: Processing times may be extended during peak seasons, holidays, or due to unforeseen circumstances.

3. Shipping Methods & Costs

• Shipping Partners: We work with reliable logistics partners to ensure your orders reach you safely and on time.
• Shipping Options: Multiple shipping options, including standard and expedited delivery, may be available depending on your location.
• Shipping Charges: Shipping costs are calculated at checkout based on your order weight, dimensions, and delivery location.

4. Delivery Timeframes

• Estimated Delivery: Delivery times vary based on your location and the chosen shipping method. Standard delivery within India typically takes 5-7 business days, while international orders may take 7-15 business days.
• Tracking Information: Once your order is shipped, you will receive a tracking number to monitor your shipment's progress.

5. Delivery Conditions

• Delivery Address: Ensure your delivery address is accurate and complete. Shiv World Travel is not responsible for delays or losses due to incorrect or incomplete addresses.
• Failed Deliveries: If delivery is unsuccessful due to the recipient's absence or other reasons, our logistics partner will attempt to redeliver or return the package to us. Additional charges may apply for reshipping.

6. International Shipping

• Customs & Duties: For international orders, customs duties and taxes may apply based on your country's regulations. These charges are the responsibility of the customer and must be paid upon delivery.
• Delivery Times: International deliveries may be subject to delays due to customs clearance processes.

7. Lost or Damaged Shipments

• Lost Packages: If your order does not arrive within the estimated delivery timeframe, please contact us at support@shivworldtravel.com for assistance.
• Damaged Goods: If your shipment arrives damaged, please report it to us within 48 hours with photographs of the packaging and product for assessment.

8. Cancellations & Modifications

• Order Changes: Once an order is shipped, changes or cancellations cannot be made.
• Return Policy: Please refer to our Return and Refund Policy for details on returning or exchanging items.

9. Contact Us

If you have questions or concerns regarding shipping and delivery, please contact us:

Address:
Office No - 802, 8th floor, The Work Club, CTS No 5764, Finolex Chowk, Pimpri, Pune - 411018.

Email:
contact@shivworldtravel.com

Hours of Operation:
Monday to Friday, 10:00 AM - 6:00 PM (IST)