Refund Policy

1. Introduction

Thank you for shopping with us. We strive to ensure that you are completely satisfied with your purchase. This refund policy outlines our procedures for processing refunds and returns.

2. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

• The item must be returned within  7 days of receipt.
• The item must be in its original condition, unused, and with all original packaging and tags.
• Proof of purchase is required to process any refund.

3. Non-Refundable Items

The following items are non-refundable:

• Downloadable software or digital content
• Custom-made or personalized items
• Clearance or sale items

4. Refund Process

If you meet the eligibility criteria, please follow these steps to request a refund:

1. Contact our customer service team at support@shivworldtravel.com to initiate the return process.
2. Provide your order number and details of the item(s) you wish to return.
3. Our team will provide you with return instructions and a return authorization number.
4. Return the item(s) to the address provided, using a trackable shipping method. You are responsible for return shipping costs.

Once we receive and inspect the returned item(s), we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.

5. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, including any return shipping costs if applicable.

7. Changes to This Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be posted on our website.

8. Contact Us

If you have any questions or concerns about our refund policy, please contact us at support@shivworldtravel.com.